I'm an Auckland-based IT support professional with hands-on Microsoft 365 and Entra ID experience, a genuine passion for technology and cyber security, and a real appetite for the kind of growth an MSP like Virtuoso offers.
Virtuoso is an award-winning Microsoft-focused MSP that takes the complex and makes it simple - and crucially, one that backs its people with funded training, certifications, and a real career pathway. I'm at the start of my IT career with a clear direction toward cyber security, and this is exactly the kind of environment where I'll grow fastest: modern cloud tech, experienced engineers to learn from, and a team that invests in development. Albany being local is a bonus.
Hands-on Level 1 support experience across Microsoft 365, Entra ID, and Windows environments, a customer-first mindset, and clear communication. But more than that - I'm genuinely curious about technology. I build things in my own time, document my work publicly, and pursue certifications because I want to, not because I have to. That's the kind of person who makes full use of an MSP's training investment.
I provide Level 1 support with a focus on resolving issues quickly and keeping the customer experience front and centre - troubleshooting hardware, Microsoft 365, and endpoint issues daily.
Hands-on with new starters, leavers, user onboarding, and device provisioning in Active Directory and Entra ID - the bread and butter of modern workplace support.
I handle inbound calls, create accurate tickets with correct prioritisation, route them appropriately, and escalate to senior engineers when a situation calls for it.
I stay current with emerging technologies because I find them genuinely interesting - exactly the mindset to thrive with Virtuoso's funded training and certification pathways.
Every lab I complete is written up with methodology, evidence, and findings. I believe if you can't communicate what you found, you haven't finished the job.
View on GitHubDetected malicious registry modifications used to maintain access across reboots - tracing the full persistence chain from execution through to re-launch on startup.
Used Wireshark to identify DNS-based data exfiltration - analysing query entropy, subdomain patterns, and frequency to surface the covert channel.
Identified active C2 communication channels by isolating beaconing patterns and callback intervals in network traffic.
Reconstructed phishing-delivered malware execution chains through Sysmon process creation events, file drops, and network connections.
Exam booked - network security, IAM, cryptography, risk management
20+ labs - threat detection, log analysis, network forensics, troubleshooting
Coursera - Dec 2025 - coursera.org/account/accomplishments/specialization/CTLYS2V86SFL
Networking, system administration, information security, Windows Server
I'm applying for the Support Analyst role at Virtuoso and would welcome the opportunity to discuss how I can contribute to your team and grow with it.