I'm an Auckland-based IT support professional with hands-on experience across Windows Server, networking, virtual environments, and cloud platforms - and a genuine motivation to bring that to software that supports patient care.
Technical support work is technical support work - but what changes is what's on the other end of the ticket. At Siemens Healthineers, resolving an incident quickly and restoring a system to normal operation means a clinician can get back to caring for a patient. That context matters to me. I want my troubleshooting skills to go toward something that genuinely makes a difference, and supporting the Varian oncology software suite is exactly that kind of work.
A methodical, calm approach to diagnosing issues under pressure, strong troubleshooting across Windows Server, networking, and virtual environments, and working knowledge of Linux and Microsoft Azure. I document everything accurately, communicate clearly with non-technical users, and I'm genuinely eager to build deeper experience with Microsoft SQL Server, Citrix, and medical technology environments - this role is exactly the kind of growth I'm looking for.
Daily experience responding to remote support requests, troubleshooting across Windows environments, networks, and infrastructure, and escalating complex cases to senior staff with clear diagnostics.
A methodical, root-cause approach to diagnosis means less time guessing and more time fixing - focused on minimising downtime for the people relying on the system.
Disciplined documentation of every support interaction - issue, steps taken, and resolution - so nothing gets lost and continuity is maintained across shifts and escalations.
Hands-on experience supporting software installs, upgrades, and configuration changes, plus communicating clearly with end users so they understand what's changed and why.
Preparing now - network security, risk management, IAM, cryptography
20+ labs - log analysis, network forensics, troubleshooting fundamentals
Coursera - Dec 2025 - coursera.org/account/accomplishments/specialization/CTLYS2V86SFL
Networking, system administration, Windows Server, infrastructure
I'm applying for the Technical Software Support position at Siemens Healthineers and would welcome the opportunity to discuss how I can contribute to your support team.